Tag Archive for 'energy'

Making Meaning

It’s been a busy week, but I wanted to get back on the blogging horse before I fell too far behind. Too much thinking, not enough capturing ideas in a more coherent and permanent form.

I spent one day last week at Garage Technology VenturesArt of the Start. I had the presence of mind to record the whole thing on my laptop, but the quality is pretty horrible, so I’ll be making transcripts available over the next week or so (the first session transcript is available here). available here). Guy Kawasaki had some interesting things to say, most notably his comments on the need for entrepreneurs to focus on “making meaning” in their endeavours.

I’ve been thinking a lot about “making meaning” over the past couple of months. At its core, making meaning is about improving the world - for me, this had meant trying to figure out how to take my software skills and apply them to real problems (by which I mean “problems that matter”). The question in my mind has been: is it possible to make meaningful change through software?

In my mind, I have associated “real world problems” with environmental problems - the kind of problems that require engineering residing in the world of the physical. In this definition, the path to meaningful change through software is unclear. Software is so intangible - how can a bunch of 0’s and 1’s save us from ourselves? Isn’t software mostly being dedicated to solving ‘artificial’ problems, problems originally created by someone else’s software?

But the more I think about it, the more I’ve come to realize that software has the potential to play a much bigger role - even though the domain of its influence does not often intersect with the real, physical world - at least not directly. However, by applying the pressure in the right places, software can bring about social change that affects the real, physical world.

To illustrate how, consider the recent revolution in the world of music.

Since the advent of the compact disc, we’ve been distributing music in the most circuitous fashion: translating analog signals into digital bits, only to press those bits into plastic discs that need to be packaged and transported. Seems a bit ludicrous, transforming clean (arguably environmental) digital bits into a physical form that requires additional energy to package and transport. But at the time, the lack of bandwidth made it justifiable - but no more. Cheap computers and peer-to-peer networking software has wrought tremendous change on the industry in a short period of time by exposing the inefficiencies in the current system and routing around the brain damage of an industry in decline.

But the battle isn’t yet over - software is currently locked in an epic battle, trying to match innovation against legal attacks mounted by a music industry unwilling to redefine itself. In the wake of this battle, some truly absurd “solutions” have resulted. Consider the mass of companies offering file ripping services - requiring you to ship your CDs (more transportation and energy costs) to them, so that they can validate that you own the music you want them to rip and place on a DVD or hard drive for transfer to an iPod. That is truly messed up.

The key to winning this battle is to continue to write software that outmaneuveurs the legal attacks - whether its software to continue to destabilize anachronistic media industries by enabling or hiding content distribution, or to provide new models for empowering content creators (I’d argue that the Creative Commons license counts as software, albeit legal software). The key will be to continue to prove the futility of perpetuating the current model, and its indirect fallout in the real world (manufacturing and transportation environmental impacts, for example).

Maybe software can change the “real” world. It’s just a matter of finding the right pressure points. Oh, and figuring out how to make a buck at it while you’re at it.

Beanies to Full Power!

There’s nothing like getting into a really good brainstorming session to get the mental juices flowing and the beanie propellers revving. I had a great little conversation with one of my favorite people, Andrew Jones, when I ran into him downtown today during lunch. Andrew’s one of these smart guys that always has a lot of ideas, a lot of information to draw upon, and a hoard of energy to back it all up.

We were talking about Andrew’s company, Zerendipity, which is working on a system for linking together entrepreneurs, experts, mentors, and venture capitalists in the BC area to help entrepreneurs find the people and resources they need to get started. It got me onto the topic of linking customers with companies and vice versa.

As I see it, companies are pretty clueless about their customers - this occurred to me while doing research for my business plan class. Try and find specific information about customers. Really specific information, beyond the broad brush strokes of age and income demographics, is hard to find, especially if you don’t yet have any customers. If you do have customers, you probably have some information about customers, but you’re not using it as well as you could be. Case in point: Safeway.

That's a whole lotta junk mail...Last year, I noticed the inordinate amount of bulk unaddressed mail I was getting to my apartment. I decided to collect the mail for a year, just to see who was sending what, how much, and how often. It was pretty shocking: by the end of the year I had 20 pounds of junk mail from businesses that I either had never shopped at, or never would shop at in the future. Lots of these companies had essentially wasted their advertising dollars, and produced no value. Beyond the usual small business mail, realtors’ “I just sold a house!” proclamations, the major bulk of the mail came in the form of newspaper flyers from a limited number of businesses. Safeway came away as the worst offender, mailing a newspaper flyer roughly once a month.

Looking at the mass of flyers, something occurred to me: my wife and I shop at Safeway religiously, and we use our Safeway Club Card on all our purchases. Hadn’t anyone at Safeway realized this, and thought, “Hey, if we look at who currently shops with us already, maybe we could avoid wasting money on customers we already have!” I guess not. If I were them, I’d cull the Safeway Club purchase transaction database, note purchasing patterns, and directly mail customized offers to existing customers or new customers. Though it would cost more on a per-mail basis, the overall campaign could be designed to cost the same by reducing the physical size of the flyer and the number of customers targeted. Not only would it be more environmentally responsible, it would also maximize the “bang for the buck” businesses receive from their advertising budget.

Similarly, companies don’t seem to be too smart about asking their customers for information on what they’d like. For example, try to suggest to Sony a feature you’d like on their next camcorder. Or give feedback on why you didn’t buy a product because of a design feature you didn’t like. Go ahead, I dare you. Even if you manage to find some way to contact the company and give feedback, I guarantee all of the value you could have added to the company’s next product has just been relegated to the electronic wastebasket.

Who will help these companies?